Special Guest: Linda Rogers Dental Practice Consultant

Linda has been in dentistry for over 30 years. Her career began when she graduated from SAIT in Calgary as a CDA in 1987. After 15 years working chairside, Linda transitioned into an administrator role and, until recently, into office management where she has been for the last 8 years. 

She is a certified Personalities Dimension Facilitator and enjoys all types of Continuing Education to further her knowledge and understanding on what makes teams tick. Her goal working with teams is to find areas that incremental improvement will result in big wins.

TOPIC FOR DISCUSSION:

PATIENT TRANSFERS within your PRACTICE

On Friday we will be discussing how clear, concise patient transfers between members of your team will reduce stress and increase productivity within your practice.

Why are patient transfers the backbone of communication in your practice?

What is the cycle of the transfer?

What information should be transferred between team members?

Join us on Friday, October 25 as we discuss how to communicate effectively from the administrative to clinical teams.

We invite office managers and dental team leaders to participate in this session.

Learn how to better support our team by making them feel valued and cared for.

Join us Friday, September 27 at 1 pm PST as we discuss the latest trends in the world of Dental Office Management.

This session is for Dental Office Staff to learn practical and useful strategies to support autistic and neurodivergent patients of all ages in the dental setting. In fact, many of the strategies presented will help ALL patients have more successful dental visits.

Kayla has partnered with CIRCA to develop the program “Autism and Neurodiversity in Dentistry.” She is a Dental Hygiene graduate from the University of Manitoba. Currently, she works in private practice, is a part-time instructor in the Faculty of Dentistry at UBC, is a provincial examiner with the CDHBC, and is the Hygienist for BC Children’s Hospital. At BCCH, she developed the successful Behavioural Dental Intervention Program to assist children with support needs to successfully receive basic dental treatment without using a general anesthetic. She has been recognized for her work and has received the Dental Hygiene Superhero Award from Johnson and Johnson and the Dental Hygiene Making a Difference Award from the BCDHA.

How often do we check in with our team, really connect with them to see how they are doing. Not just your regular “Hi, how are you?” But showing a true interest in their well-being.

We will discuss how we can create a team that supports one another and an environment where each person can feel valued and appreciated. Including, ourselves.

Join us, for this fun and interactive session.

This month’s study club will be an open discussion for participants to share information, ask questions, and network with one another. This will be our last session before the summer and we will return on September 29, 2023.

Course Summary

Win from within: Practice growth that goes beyond the patient journey

In an online masterclass, Rita Baumgaertner, Director of Sales, North America at RecallMax™, shares how technology and analytics can help dental practices drive business and achieve true growth. She emphasizes that practice growth goes beyond just focusing on the patient journey and requires leveraging data to identify and capitalize on opportunities.

Rita teaches how to measure and manage practice analytics, providing insights on how to drive productivity and efficiencies to ensure effective patient retention. By utilizing RecallMax™ dental practices can gain a better understanding of their business performance and make informed decisions that lead to growth and success.

Rita Bio

Rita Baumgaertner is a highly experienced and qualified professional in the dental industry, with expertise in sales operations and technology. As Director of Sales, North America for RecallMax™, she is responsible for ensuring that the company's sales teams are effectively supporting dental practices to succeed.

With 13 years of experience as a qualified dental hygienist, Rita brings a unique perspective to her role and understands firsthand how technology can be leveraged to improve productivity, efficiency, and patient care. Her experience in the dental industry and understanding of how RecallMax™ software integrates into daily operations make her a valuable asset to driving long-term dental practice growth.