How Not to Have a Bad Day and Other Secrets to Success

• Session Time 2:00 pm - 2:50 pm

• Session Date: Saturday, March 8, 2025

• Session Track: SYTYCS

• Location: VCC West - Room 221/222

Session Description:

We’ve all had our share of bad days. Everything seems to go sideways. We can’t wait for 5 pm to arrive so we can go home, have a strong drink, and lock ourselves in our room. In this presentation, we will discover how to set ourselves and our team up for success. What simple strategies can we implement to help our day run smoothly and efficiently? But more importantly, actually love coming to work.

#1: Building a solid and cohesive team

#2: Creating your happy place with a positive team culture

#3: Constructing an effective support system

#4: Providing extraordinary experiences for both patients and team members

Speaker: Monica Watson

Monica Watson has been in the dental industry for 25 years. She began her career by taking the Dental Reception course at BCIT. Having had the advantage of mentorship and continuing education, she moved into managing roles in the dental practice and consulting in the last six years. Monica is passionate about supporting her peers and has run a Dental Office Manager Study Club since 2021.